My experience with Tea Desire
My husband and daughter went Christmas shopping for me a couple of weeks ago and I found out on Christmas morning that they bought me a tea pot to use with loose leaves and some herbal loose leaf tea with licorice, etc in it…not my thing at all. I love drinking tea in the Winter…maybe 1 cup every other day and just simple, simple tea.
My daughter and I went out today to go and return / exchange a few Christmas gifts that needed to be returned. We left this AM at 9:30AM and got home at 3PM…crazy! I had some other stuff to do in between but most of it was returning /exchanging some stuff in the North and South part of the city.
Anyways, back to my story! I drove all the way to South Centre where they bought the teapot from: Tea Desire (on the the second floor by Laura Secord) http://www.teadesire.com/. I walked into the store and said Hi, I would like to return this item, the man that was behind the cash register looked at me and said what? I said I’d like to return this teapot that my husband bought for me for Christmas…this wasn’t just a $10 teapot this was a $60 teapot including some loose leaves (I was just returning the teapot NOT the tea). The man said I don’t accept returns exchange only, why don’t you look for something else? No thank you I have no need for this item or anything else in the store…I proceeded to tell my tea story. Well I stated that when people were buying stuff from here that it was exchange only…no refunds…well I just drove all the way from the North and on your receipt here it does not say that…so I would like my money back. He proceeded to argue with me that he is not in the business of returning items and why did my husband buy this for me in the first place if I wasn’t going to like it. I said well lots of people receive gifts for Christmas that they do in fact return / exchange…stores all over have return policies…thank you very much…ASS****! He than said well I have had no problems with these at all and I said well I’m not complaining about the quality or the product I just don’t have any use for it, he than said I don’t want to argue about it…here is your money, after arguing with me for 5 mins. My daughter just stood there flabergasted and getting angry and going red in the face!
She than told me that it was a different man that sold them the teapot and no one said anything to them about an exchange ONLY policy.
So my suggestion is: don’t shop there unless your really, really sure that you want what your buying as it is definately not a cheap store…in fact I would never, ever recommend this place to ANYBODY. This is not how you run a business and the poorest level of customer service I have seen in a while.